Delete your account — Dive Astronaut
In short
- In the app: My account → Delete my account. Immediate and permanent.
- No access to the app: ask by e-mail; we delete within 15 days.
- Your subscription is not cancelled automatically: cancel it in Google Play or the App Store.
- Your videos and photos stay on your device and are not affected.
Option 1 — in the app (immediate)
- Open Dive Astronaut and sign in.
- Tap My account.
- Tap Delete my account.
- Confirm your identity (password, Google or Apple account) and tap Delete.
Works the same on Android, iPhone/iPad/Mac and Windows.
Option 2 — by e-mail (no access to the app)
Write to contact@diveastronaut.com with the subject “Delete Dive Astronaut account”, from the registered address (or state it in the message). We delete the account within 15 days and send a confirmation. If we cannot confirm the account is yours, we will ask for a simple verification first.
Before deleting: cancel your subscription
Deleting the account or uninstalling the app does not cancel Pro. Cancel in Google Play → Payments & subscriptions → Subscriptions or in Settings → [your name] → Subscriptions on iPhone/iPad/Mac.
What is deleted and when
| Data | Where | When it is deleted |
|---|---|---|
| E-mail, name, account ID (uid), sign-in method and credentials | Firebase Authentication (Google) | Immediately. Google backups: up to 180 days |
| Subscription link (uid ↔ purchase token, plan, expiry) and VIP | Our server (Hetzner, Germany) | Immediately, via the app's deletion request to the server |
| Free-plan daily quota (uid and counters) | Our server | Immediately (without deletion it expires after 2 days anyway) |
| Technical connection logs (IP, time) | Our server, Cloudflare | Our server never stores the IP (it only uses it in memory for up to 1 hour). Cloudflare: under its own policy |
| Crash reports (if you turned them on) | Firebase Crashlytics (Google) | Expire after 90 days. Not linked to your e-mail |
| Usage statistics (if you turned them on) | Our server | Already summed per day and not linked to your account; nothing to delete per person |
| Sign in with Apple (iPhone/iPad/Mac) | Apple | We revoke the sign-in token with Apple on deletion |
| Session and settings on the device | Your device (Windows: local file) | Removed on deletion/sign-out; the rest when you uninstall the app |
| Purchase history | Google Play / App Store | Kept by the store, which is the controller for that data, under its own policy |
| Support e-mails | Our mailbox (Purelymail) | Up to 12 months after the case is closed, or earlier on request |
Processed videos and photos never left your device; delete them in your Gallery/Photos if you wish.